THE COMPANY: GRUPPO CERAMICA DEL CONCA
Gruppo Ceramica Del Conca is one of the leading industrial companies specializing in the production of high-end ceramic tiles and wall coverings.
The Group comprises three companies, four brands (Ceramica del Conca, Ceramica Faetano, Pastorelli, and Del Conca USA), and four manufacturing facilities. Founded in 1978, the company is a benchmark in its sector, with annual revenues exceeding €130 million.
In recent years, Ceramica Del Conca has embarked on a digital transformation journey focused on documents and business processes, with the goal of improving the efficiency of low-value-added activities associated with manual and repetitive tasks, while enabling smoother integration between document workflows and the management systems already in use.
THE CHALLENGE
The management of accounts payable and accounts receivable documents across the entire Group was fragmented and heavily reliant on manual, paper-based processes. Digitization was still based on barcode scanning, while document workflows varied across different Business Units. In addition, approval processes were not fully streamlined, delivery notes were still paper-based, and document access was not fully integrated within the CRM, resulting in inefficiencies in daily operations.
The objectives were clear:
- Manage the entire accounts payable and accounts receivable document cycle in an integrated and consistent way.
- Replace printing, paper, and physical archiving with fully digital processes.
- Integrate SAP, ARXivar, and the CRM to simplify operations and improve access to information.
THE SOLUTION
Talea Consulting supported Gruppo Ceramica Del Conca in implementing a solution based on ARXivar Document & Workflow Platform, Azure AI Document Intelligence, and Talea Consulting application components (Document Connector, Document Viewer, T-Signer).
Accounts Payable: Thanks to AI integrated into the accounts payable process, documents are automatically processed and indexed, with relevant information extracted and matched to the profile created by SAP in ARXivar.
Accounts Receivable: Customer delivery notes are automatically generated in digital format, signed through biometric signature by the customer or carrier, and immediately archived in ARXivar. Users can view all documents stored in ARXivar directly within the CRM.
BENEFITS
The implementation of the solution enabled Gruppo Ceramica Del Conca to achieve a significant improvement in process management, with 80% of accounts payable documents automatically classified, involving more than 450 users and over 200,000 documents per year.
The optimization of accounts payable and accounts receivable processes enabled the company to:
- Eliminate barcodes and paper printouts, making document management simpler, faster, and more sustainable.
- Improve operational efficiency through reduced manual activities and processing times.
- Achieve complete traceability of documents and processes, providing greater control over every operational stage.
- Automatically compare information to speed up verification activities and reduce errors and discrepancies.
- Improve data quality, providing more reliable, consistent, and easily accessible information.
