THE COMPANY: MOVIGROUP
Founded in 1996, Movigroup is an Italian consortium specializing in the delivery of integrated facility management, logistics, and business support services.
Headquartered in Sesto San Giovanni (Milan), the company operates nationwide, supporting organizations of various sizes in managing non-core business processes.
The goal of Consorzio Movigroup is to enable client companies to focus on their core business by entrusting operational and management activities to a single partner. To achieve this, the company develops customized and modular solutions designed to meet the specific organizational and operational needs of each customer.
Its service offering is structured around four specialized divisions:
- Facility Management
- Logistics & Warehouse
- Document & Mail Management
- Corporate Services
Thanks to its integrated operating model, Movigroup serves as a single point of contact for the management of multiple business services, ensuring efficiency, business continuity, and rapid response times. Its key client sectors include multinational corporations, large enterprises, media and broadcasting companies, industrial businesses, and organizations operating in logistics and supply chain management.
THE CHALLENGE
The company’s growth and the increasing complexity of the services it provides led Movigroup to seek a solution capable of effectively centralizing, coordinating, and monitoring all customer requests.
In an environment where multiple service providers operate simultaneously within the same organizations, it became essential to adopt a shared platform enabling the management of reports, service requests, and operational activities through a single access point. This approach was crucial to ensuring greater process control, improving SLA compliance, and enhancing service quality.
The goal was to create a single digital ecosystem capable of fostering collaboration, transparency, and execution speed among all stakeholders involved, eliminating operational fragmentation and making every activity fully traceable. The digitization of processes would also reduce inefficiencies associated with unstructured tools such as emails, phone calls, and spreadsheets, laying the foundation for a more efficient, scalable, and customer-centric management model.
THE SOLUTION
To address Movigroup’s needs, a platform based on ARXivar Document & Workflow Platform NEXT was implemented, designed to centralize service request management and enhance collaboration between customers, suppliers, and operators involved in operational processes.
Users access the system through a dedicated area of the Movigroup website, from which they are redirected directly to the platform. From there, they can submit, monitor, and manage all requests through a single centralized interface. What makes the solution particularly innovative compared to a traditional ticketing system is its ability to adapt to customers’ organizational models and support a multi-vendor ecosystem.
Key Features
Customized workflows for each customer: each organization can define its own workflows, request types, management rules, and approval processes, ensuring maximum flexibility without sacrificing standardization.
Shared ecosystem for multiple service providers: this allows customers to manage all requests through a single access point, standardizing procedures, operating methods, and service levels across the entire partner ecosystem.
Integrated and traceable communication: an integrated chat system was developed to enable communication between customers and service providers directly within each ticket. All interactions are automatically stored and archived.
BENEFITS
Thanks to the implementation of ARXivar Document & Workflow Platform NEXT, Movigroup achieved a significant evolution of its operating model, transforming itself from a service provider into a true digital operational hub for managing processes and relationships between customers and suppliers.
Movigroup no longer simply manages service requests; it now coordinates a shared digital ecosystem where customers, suppliers, and operators collaborate within the same platform. This evolution has strengthened the company’s market positioning, increased the value perceived by customers, and made ARXivar NEXT the central hub for orchestrating integrated services.
