The word Workflow means “work stream” and is used to identify the digital model of a process through its rationalisation and division into different activities (tasks), with the aim of optimising performance and making efficient use of resources. Tasks may be automatic when they do not require decision-making intervention: it is possible to create a number of conditions (activation rules) that will automatically initiate a specific workflow, notifying the user or group involved that they have been assigned a new task to perform. Once the task has been completed, if the process so requires, the workflow will send a new task to the next user to take charge of the next step in the workflow.