THE COMPANY: MARINO FA MERCATO
Founded in the 1980s in Arezzo, Italy, Marino Fa Mercato has grown into a well-established retail business with a network of stores across multiple Italian regions and an e-commerce platform serving customers nationwide.
The company offers a broad range of products, including home goods, furniture, hardware, stationery, apparel, leisure items, and food products, combining quality, convenience, and customer proximity.
the CHALLENGE
Managing document-intensive processes across a distributed retail network was becoming increasingly complex. Marino Fa Mercato needed a more efficient and centralized way to handle key sales, logistics, and accounting activities while ensuring consistency across all stores.
The main objectives included:
- Digitizing customer order approval and signature processes.
- Automating the acquisition and storage of delivery documents.
- Improving the management and reconciliation of bank payments.
- Increasing visibility and control throughout the document lifecycle.
THE SOLUTION
To address these requirements, Data Proget implemented an integrated solution based on ARXivar Document & Workflow Platform NEXT, creating a seamless connection between retail stores, logistics operations, and administrative departments.
Customer orders generated by the ERP system are automatically routed through a digital signing process. Each store can access only the documents relevant to its operations, while signed documents are automatically archived and linked to the corresponding sales records.
For warehouse pickups, a dedicated tablet application integrated with ARXivar enables customers to sign digitally, with documents updated in real time through API integration.
The solution also streamlines the management of delivery notes and invoices. Documents scanned at different retail locations are automatically classified, indexed, and archived. Artificial intelligence has been introduced for selected suppliers to identify document layouts and improve data extraction accuracy.
When electronic invoices are received, invoice data is validated against delivery notes and ERP information to verify amounts, pricing, and payment conditions. The results automatically trigger dedicated workflows, enabling either straight-through processing or exception management when discrepancies are identified.
In addition, a fully automated bank transfer reconciliation process was implemented. Payment files are imported, standardized, matched to the corresponding transactions, and made available to accounting systems. Once validated, ARXivar automatically distributes notifications and updates the relevant document records.
THE RESULTS
By automating processes that were previously handled manually, Marino Fa Mercato significantly improved operational efficiency and control across its retail network.
The organization reduced repetitive administrative activities, improved document distribution among stores, and gained greater visibility into every stage of the document lifecycle.
Automated validation, reconciliation, and notification processes accelerated accounting operations, reduced the risk of errors, and ensured that information remains accurate, consistent, and easily accessible.
The result is a more efficient and connected organization, with stronger governance across sales, logistics, and administration.
Key benefits
- Reduced manual workload: Automation eliminates repetitive tasks, allowing teams to focus on higher-value activities.
- Store-level document control: Each location accesses only the documents relevant to its operations, improving security and efficiency.
- Automated exception management: Dedicated workflows identify and manage discrepancies between delivery notes, invoices, and accounting records.
- Payment reconciliation: Bank transfer files are automatically processed and linked to the corresponding business documents.
- End-to-end traceability: Every document and transaction remains connected and fully traceable throughout the entire sales, logistics, and administrative process.
