[fusion_builder_container type=»flex» hundred_percent=»no» hundred_percent_height=»no» hundred_percent_height_scroll=»no» align_content=»stretch» flex_align_items=»flex-start» flex_justify_content=»flex-start» hundred_percent_height_center_content=»yes» equal_height_columns=»no» container_tag=»div» hide_on_mobile=»small-visibility,medium-visibility,large-visibility» status=»published» border_style=»solid» box_shadow=»no» box_shadow_blur=»0″ box_shadow_spread=»0″ gradient_start_position=»0″ gradient_end_position=»100″ gradient_type=»linear» radial_direction=»center center» linear_angle=»180″ background_position=»center center» background_repeat=»no-repeat» fade=»no» background_parallax=»none» enable_mobile=»no» parallax_speed=»0.3″ background_blend_mode=»none» video_aspect_ratio=»16:9″ video_loop=»yes» video_mute=»yes» absolute=»off» absolute_devices=»small,medium,large» sticky=»off» sticky_devices=»small-visibility,medium-visibility,large-visibility» sticky_transition_offset=»0″ scroll_offset=»0″ animation_direction=»left» animation_speed=»0.3″ filter_hue=»0″ filter_saturation=»100″ filter_brightness=»100″ filter_contrast=»100″ filter_invert=»0″ filter_sepia=»0″ filter_opacity=»100″ filter_blur=»0″ filter_hue_hover=»0″ filter_saturation_hover=»100″ filter_brightness_hover=»100″ filter_contrast_hover=»100″ filter_invert_hover=»0″ filter_sepia_hover=»0″ filter_opacity_hover=»100″ filter_blur_hover=»0″][fusion_builder_row][fusion_builder_column type=»1_1″ layout=»1_1″ background_position=»left top» background_color=»» border_color=»» border_style=»solid» border_position=»all» spacing=»yes» background_image=»» background_repeat=»no-repeat» padding_top=»» padding_right=»» padding_bottom=»» padding_left=»» margin_top=»0px» margin_bottom=»0px» class=»» id=»» animation_type=»» animation_speed=»0.3″ animation_direction=»left» hide_on_mobile=»small-visibility,medium-visibility,large-visibility» center_content=»no» last=»true» min_height=»» hover_type=»none» link=»» border_sizes_top=»» border_sizes_bottom=»» border_sizes_left=»» border_sizes_right=»» first=»true»][fusion_title title_type=»text» marquee_direction=»left» marquee_speed=»15000″ rotation_effect=»bounceIn» display_time=»1200″ highlight_effect=»circle» loop_animation=»off» highlight_width=»9″ highlight_top_margin=»0″ before_text=»» rotation_text=»» highlight_text=»» after_text=»» title_link=»off» link_url=»» link_target=»_self» hide_on_mobile=»small-visibility,medium-visibility,large-visibility» sticky_display=»normal,sticky» class=»» id=»» content_align_medium=»» content_align_small=»» content_align=»left» size=»2″ animated_font_size=»» fusion_font_family_title_font=»» fusion_font_variant_title_font=»» font_size=»1.8em» line_height=»» letter_spacing=»» text_transform=»» text_color=»#ff9000″ hue=»» saturation=»» lightness=»» alpha=»» animated_text_color=»» text_shadow=»no» text_shadow_vertical=»» text_shadow_horizontal=»» text_shadow_blur=»0″ text_shadow_color=»» text_stroke=»no» text_stroke_size=»1″ text_stroke_color=»» text_overflow=»none» margin_top_medium=»» margin_right_medium=»» margin_bottom_medium=»» margin_left_medium=»» margin_top_small=»» margin_right_small=»» margin_bottom_small=»» margin_left_small=»» margin_top=»» margin_right=»» margin_bottom=»5px» margin_left=»» margin_top_mobile=»» margin_bottom_mobile=»» gradient_font=»no» gradient_start_color=»» gradient_end_color=»» gradient_start_position=»0″ gradient_end_position=»100″ gradient_type=»linear» radial_direction=»center center» linear_angle=»180″ highlight_color=»» style_type=»default» sep_color=»#ff9000″ link_color=»» link_hover_color=»» animation_type=»» animation_direction=»left» animation_color=»» animation_speed=»0.3″ animation_delay=»0″ animation_offset=»»]
Demanda
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Un importante laboratorio de análisis clínicos y microbiológicos de la Toscana, con numerosos departamentos de servicios especializados y miles de pacientes atendidos cada mes, se enfrentó a la necesidad de digitalizar el proceso de recepción de pacientes.
La necesidad del cliente era poder mejorar la gestión de los numerosos «formularios de privacidad», «consentimientos informados», «facturas», etc., que, como en muchos otros centros, se gestionan manualmente en formato papel. Todo ello, con el correspondiente Almacenamiento Electrónico conforme a las Normas.
A continuación, los metadatos de consentimiento y denegación de cada formulario deben gestionarse con flujos adecuados.
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Realización
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TD Group ha desarrollado una aplicación compatible con todos los programas de gestión del sector sanitario, capaz de recibir de forma asíncrona cualquier documento producido por el programa de gestión de la clínica en recepción y de entender de forma autónoma, en función del contenido, si es necesaria o no la firma electrónica/digital de cada uno de ellos.
La preparación de las plantillas a firmar se realiza desde un panel de configuración.
Una vez firmado el documento con firma electrónica avanzada (grafométrica) o cualificada, se almacena en ARXivar junto con sus metadatos de consentimiento y denegación.
Unas horas después de la recepción, ARXivar genera una encuesta por correo electrónico en función del tipo de recepción. El paciente tiene que elegir entre tres opciones para indicar su grado de satisfacción. Esto genera la posibilidad para la dirección de comprobar el nivel de satisfacción del cliente en un cuadro de mandos en ARXivar.
Durante la noche, los documentos firmados digitalmente y las facturas se envían a la nube de IX-CE para su almacenamiento conforme a la normativa. Todo, de forma transparente para el usuario.
Al final del proceso, se genera un informe de conservación que se envía por correo electrónico al responsable.
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Risultati
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Los excelentes resultados obtenidos son evidentes:
- ninguna pérdida de tiempo en comprobar y archivar consentimientos y facturas;
- seguimiento automático y eficaz de la satisfacción del cliente;
- todos los procesos son inmediatamente recuperables por los operadores y se almacenan digitalmente de acuerdo con la normativa.
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Partner: TDGroup
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